.care-metrics{grid-template-columns:repeat(3,1fr)}
#customerCarePage{display:grid;gap:20px}
.care-filters{grid-template-columns:minmax(150px,220px) minmax(220px,1fr) auto}
.care-summary{white-space:normal;min-width:240px;max-width:420px;line-height:1.45}
.priority,.quality-pill{display:inline-block;border-radius:20px;padding:5px 9px;font-size:11px;font-weight:750}
.priority.low{background:#edf1ee;color:#5e6963}.priority.normal{background:#e5ebf7;color:#435d91}.priority.high{background:#fff0cf;color:var(--amber)}.priority.urgent{background:#f9e2e3;color:var(--red)}
.quality-pill.excellent,.quality-score.excellent{background:var(--green2);color:var(--green)}
.quality-pill.good,.quality-score.good{background:#e5ebf7;color:#435d91}
.quality-pill.fair,.quality-score.fair{background:#fff0cf;color:var(--amber)}
.quality-pill.review,.quality-score.review{background:#f9e2e3;color:var(--red)}
.insight-card{display:grid;grid-template-columns:90px 1fr;gap:16px;margin:0 0 20px;padding:16px;border:1px solid var(--line);border-radius:14px;background:#fbfcfb}
.quality-score{height:78px;border-radius:14px;display:grid;place-items:center;align-content:center}.quality-score strong{font-size:30px;line-height:1}.quality-score span{margin-top:5px;font-size:11px;font-weight:800}
.insight-content p{margin:0 0 9px;line-height:1.5}.insight-content p b{display:inline-block;width:72px;color:var(--sub)}
.quality-checks{display:flex;flex-wrap:wrap;gap:7px;list-style:none;margin:12px 0 0;padding:0}.quality-checks li{padding:5px 8px;border-radius:8px;font-size:11px;font-weight:700}.quality-checks li.passed{background:#e8f4ed;color:var(--green)}.quality-checks li.failed{background:#f9e2e3;color:var(--red)}.quality-checks small{font-weight:500}
.history-dialog{width:min(900px,calc(100% - 30px));max-height:90vh}.history-body{padding:26px}.customer-profile{display:flex;justify-content:space-between;padding:15px 17px;border-radius:12px;background:#eef4f0;margin-bottom:18px}.history-section{margin-top:20px}.history-section h4{margin:0 0 10px}.history-item{padding:13px 15px;border:1px solid var(--line);border-radius:11px;margin-bottom:8px}.history-item>div{display:flex;justify-content:space-between;align-items:center;gap:12px}.history-item p{margin:7px 0;line-height:1.5}.history-item small{color:var(--sub)}
@media(max-width:900px){.care-filters{grid-template-columns:1fr 1fr}.care-filters button{grid-column:1/-1}}
@media(max-width:620px){.care-metrics{grid-template-columns:1fr}.insight-card{grid-template-columns:1fr}.quality-score{height:65px}.history-body{padding:20px 16px}.history-item>div{align-items:start}.care-filters{grid-template-columns:1fr}}